info@ohruk.com
  020 8874 3980
OPENING TIMES:Mon-Sun:11AM--8PM

Refund Policy

HomeRefund Policy

Refund Policy

1. CONSULTATION

 
       Cancellations can be made within 3 hours of your appointment without charge. You can cancel either by phone or text.

       No Showing an appointment will lead to a 100% charge of the single priced service fee.

 
2.  HERBAL MIXTURES & PRODUCTS

 
       The herbal products have been individually prepared for you, it’s impossible to separate the mixed herbs, so we can NOT offer refunds once the herbs have been mixed together.

 
3. ACUPUNCTURE, MOXIBUSTION, and/or related treatments*


        We work very hard to make sure that each patient receives personalized attention and is made as comfortable as possible during their treatments. If you are not happy during your treatment, please tell us immediately so they may rectify the situation to make you more comfortable

       If you still unhappy with the treatment, we’re sorry about it and refunds will be given for any prepaid unused treatments

 
4.  REFUND POLICY

       Patients who wishes to refund medicine products or treatments must provide the original receipt

       All refund medicine product received must be in re-saleable condition, we may offer an exchange if the returns criteria are not fully met.

       All refundable medicine products must be returned to Organic Herbal Remedies, where the product(s) was / were originally sold, within 14-day money-back guarantee period. Medicine purchased after 14 days will not be refundable.

       We will give you the refund by the same method as your original payment, a refund of 100% of the purchase price or unused treatment price.

  
      *The free treatment you get from the course treatment can not be refunded.